Product Review for the Omega M 2 Orion Massage Chair Recliner
Saturday, March 7th, 2009Product reviews need to be informative. Usually a structured approach to evaluation provides better consistency. We employ a 5 category equal weight system to evaluate a massage chair. A category can earn between 0 to 20 points. The points earned in each category are added together giving a total score. The massage chair is evaluated in the following categories: Warranty & Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. The discipline of systematic approach balances the review and provides for more facts. We take a close look at the M-2 Orion Massage Chair by Omega that comes in the price range of $1,500 and under.
Warranty & Customer Service: Warranty and customer service comes from the manufacturer of the massage chair. Warranty is important, since it protects the customer in the workmanship of the product. The other side of this is customer service. Customer service must solve issues one may have. With the M-2 Orion, Omega Massage covers 1 year on the frame, 6 months on parts, and 6 months labor and shipping for 6 months. For an entry level massage chair, Omega provides the most comprehensive warranty and exceeds the other manufacturers in this category. With the M-2 Orion, Omega provides strong warranty coverage. Now on the customer service side, Omega overall is responsive and competent. They have quick turnaround times when issues do arise. The M-2 Orion is an 18 in Warranty & Customer.